AI answering agent for primary care practices
When every line is busy, a primary care caller gets voicemail or hangs up. The AI answers those calls and takes the message. The calls your staff answer don't change.
Calls your team can't reach, or that come in after hours, forward to the AI. It says it is an AI, gives an emergency notice and takes the caller's details, so your team starts with a list of who to call back.
Busy times: Morning rush and full waiting rooms: callers leave details rather than hanging up.
Lunch and after hours: Calls that reach a closed office still get answered, and the message is waiting for your team.
Billing and records: It takes the message for your team. It does not take card or insurance numbers.
Emergencies: Every call opens with an emergency notice. If someone talks about harming themselves, it gives them 988.
Frequently asked questions
Do we have to change our phone system?
It is designed to work by forwarding calls, so you keep your number and phones. We will confirm this with your provider during a pilot.
Does it replace our staff?
No. It is for the calls nobody can pick up. Your team still calls back and books.
Do callers know it is an AI?
Yes. It says so at the start of every call, along with a notice that the call may be recorded.