Hospital Reference Lab B2B Client Billing & Requisition Reconciliation Portal
Eliminate manual PDF billing spreadsheets, automate negotiated client fee schedules, and resolve nursing home and clinic invoicing disputes in an interactive client self-service portal.
Hospital outreach laboratories and reference diagnostic centers generate substantial revenue by providing testing services to skilled nursing facilities (SNFs), physician practices, and corporate employer accounts. However, client billing (where the facility, rather than insurance, pays the invoice) is notoriously error-prone: outdated paper requisitions, unapplied volume discounts, and missing client account numbers lead to disputed invoices, delayed payments, and uncollectable bad debt. TravaLabs replaces manual billing spreadsheets with a cloud-native B2B Client Billing Portal where accounts view itemized statements, submit electronic line-item disputes, and pay invoices instantly via ACH or credit card.
Key results
- 65% — Reduction in 60+ Day Client AR
- 4 Days — Avg Monthly Invoice Generation Cycle
- < 24 Hrs — Dispute Resolution Turnaround
- 100% — Contract Fee Schedule Audit Match
Core capabilities
- Multi-Tiered Contract Pricing Engine — Automatically applies client-specific contracted pricing, volume discount tiers, and STAT courier surcharges to every accession with zero manual data entry.
- Line-Item Electronic Dispute Ticketing — Clients can dispute individual line items (e.g. patient not at facility) directly in the portal with attached proof, allowing uncontested invoice balances to be paid immediately.
- Digital Requisition Image Attachment — Scanned paper requisitions and electronic orders are attached directly to each invoice line item, eliminating endless client record retrieval requests.
- Integrated Auto-Pay & One-Click ACH Settlements — Institutional clients authorize recurring monthly ACH auto-pay or settle statements via corporate card with automated ERP accounting reconciliation.
Deployment roadmap
- Day 1–7: Client Contract & Fee Schedule Ingestion — Upload existing client master service agreements, tiered price lists, and account hierarchies into the TravaLabs pricing engine.
- Day 8–15: LIMS Accession Data Pipeline Connection — Establish automated data pipeline ingesting all client-billed accessions from your hospital LIMS with automated validation of missing account IDs.
- Day 16–30: Client Portal Onboarding & Go-Live — Deploy branded B2B invoicing portal, train client billing representatives, and invite nursing home and clinic accounts to view and pay statements online.
Frequently asked questions
Can client accounts dispute a single accession without delaying payment on the rest of the invoice?
Yes. TravaLabs dispute management isolates disputed charges into a separate review queue while allowing the client to approve and pay the undisputed portion of the monthly statement immediately.
Does TravaLabs synchronize with hospital general ledger systems like SAP or Workday?
Yes. Our platform generates standardized general ledger journal entries and cash receipt export files compatible with SAP, Workday, Oracle NetSuite, and QuickBooks Enterprise.