B2B Client Billing & Institutional Account Management for Reference Labs
Eliminate manual monthly invoice generation, manage multi-tiered wholesale client fee schedules, and streamline B2B payment collection for nursing homes, corporate wellness, and clinic accounts.
Independent reference laboratories manage two distinct revenue channels: third-party commercial/Medicare insurance billing and direct institutional 'client billing' (invoicing physician offices, nursing homes, clinical trial sponsors, and occupational health employers). Managing hundreds of client accounts with negotiated custom fee schedules, paper checks, and disputed line items leads to high administrative overhead and aging B2B debt. TravaLabs provides a dedicated self-service Client Billing Portal featuring automated fee schedule assignment, electronic invoice dispatch, and integrated online ACH/credit card payments.
Key results
- 14 Days — Reduction in Client B2B Days in A/R
- 100% Automated — Monthly Institutional Invoicing
- Multi-Tier — Custom Contract Wholesale Fee Schedules
- Zero Latency — Online ACH & Credit Card Reconciliation
Core capabilities
- Multi-Tiered Client Wholesale Contract Schedules — Configure unlimited contract fee schedules (flat rate, volume-tiered, cost-plus) tied to individual facility client accounts.
- Automated Monthly Statement Generation & PDF Dispatch — Batch generation of itemized monthly statements detailing accession numbers, patient identifiers, test codes, and contracted rates.
- Self-Service Institutional Client Portal — Dedicated web portal where nursing home administrators and clinic managers can review invoices, download itemized CSV reports, and initiate ACH wire payments.
- Automated Aging Reminders & Account Suspension Triggers — Automated electronic payment reminders at 30, 45, and 60 days, with automated hold triggers on specimen accessioning for delinquent client accounts.
Frequently asked questions
Can client accounts pay via automated recurring ACH drafts?
Yes. Institutional clients can store bank account details on file for automated net-30 ACH recurring drafts upon monthly invoice generation.
Does TravaLabs handle split billing between client accounts and third-party insurance?
Yes. If a requisition contains tests covered by insurance alongside non-covered wellness tests requested by an employer, TravaLabs seamlessly splits the claim: routing covered tests to commercial insurance and charging non-covered line items to the client account.